DSPBR Online Related FAQs

Troubleshooting FAQs

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• I am trying to login, but site error message is “Try after 5 minutes due to session problem in earlier login” or “Your account has been locked. Try re-login after 15 mins!”?

  There is no need to worry. This error can happen, due to any of following reasons:

  • You may not have logged out properly using log-out button during your last session, or
  • You may have closed the browser instead of logging out first, or
  • Sudden internet connectivity failure when you were logged in and now you are trying to log-in again within twenty minutes, or
  • You have used incorrect password five times resulting in consecutive invalid login attempts.

  Kindly wait for twenty minutes and try again. The User Id gets unlocked automatically after twenty minutes.

  Still, if you face the problem, please email us at dspbronline@camsonline.com quoting your User ID.

• How long the login will be active, if it is not used?

  A session can remain idle (inactive) for not more than 5 minutes. After 5 minutes of inactivity, the User Id will get logged out automatically. This is to protect your login session in case you have missed to log out or if you are away from your desk for a longer time.

• I am not able to view some pages properly?

  This may happen with some pages if you are using a different browser or screen resolution. Our website is compatible with all common browsers like Internet explorer, NetScape, Mozilla Firefox, Chrome etc.

  However the site is best viewed with Internet Explorer Version 6 and above with a screen resolution of 1024 x 768.

• What if I forget my User Id and/or Password?

  If you forget your User Id or your Password, you can avail assistance from “Forgot Password” / “Forgot User Id” links available on the login page, available just above virtual key-board, and follow the steps as required on the subsequent pages.

• Whether the login password has any expiry time or date?

  Default password expiry period is 90 days from the date of creating / changing the password.

• Can I change the password anytime?

  Yes. We strongly recommend changing the password regularly, say monthly or quarterly. You can change the password in the relevant screen available after login.

• Can I change the PIN of the folio?

  Yes. You can change the PIN of the folio, however the PIN has to be numeric and of 5 digits only. We strongly recommend changing the PIN when you login for the first time.

• Can I change the Secret Question and Answer?

  Yes. Investor can change the Secret Question and Answer.

• I have a folio mapped to my User id, but still am not able to transact?

  This could happen in rare cases, when after your mapping number, your PAN is deemed to be invalid due to mismatch of PAN details with Income Tax Database. Please note that matching of PAN details with Income Tax database is a regulatory requirement for mutual funds.

  In such cases, kindly contact us via email with your details to get the pan validated. In some cases, we may ask you to get your details updated with Income Tax again so that we can validate the PAN again.

• What is the use and benefit of Virtual Keyboard? Why is it recommended?

  Use of Virtual keyboard reduces the risk of password thefts and helps to protect the user information especially from malicious "Spy Ware" and "Trojan Programs" designed to steal PINs and Passwords.

  The Virtual Keyboard reduces this risk and we strongly recommend use of virtual keyboard option while accessing your account.

• Why do I need to enter letters from the distorted image on the login page? What is a CAPTCHA?

  These letters in a distorted image available on the login page are called CAPTCHA and is a latest security enhancement feature in internet logins.

  A CAPTCHA is a program that generates and grades various simple tests that humans can pass but automated computer programs cannot. For example, humans can read distorted images, but automated computer programs cannot. Hence, this helps in ensuring better security for internet based transactions.

  The term CAPTCHA (based upon the word “capture”) is a contrived acronym for Completely Automated Public Turing test to tell Computers and Humans Apart. This was coined in 2000 by Luis von Ahn, Manuel Blum, Nicholas Hopper and John Langford of Carnegie Mellon University.

• What security aspects should one keep in mind while transacting online?

  At DSP BlackRock, we care for our investors and believe in providing most safe and secure transaction facilities. Please go through our detailed section on online security tips for more details.

• Whom should I contact in case we need any help?

  For any assistance, you can contact us on toll free number 1800 200 4499 or email us at dspbronline@camsonline.com.